Refund Policy

At Figmentor, we value your satisfaction and want you to feel confident in using our tools. We offer transparent refund terms to ensure fairness for both parties.

We offer refunds in accordance with the following rules, depending on your plan type (monthly or yearly) and actual product usage:

• If you've used less than 25% of your plan's export limit (e.g., 5 exports out of 20) and request a refund within 7 days of purchase, you are eligible for a full refund.
• If you've used 25% or more of the included features, no refund will be issued, and your subscription will remain active until the end of your billing cycle.
• We do not offer partial monthly refunds once features have been significantly used.

• If you request a refund within 2 months of purchase:
  • If less than 25% of plan features are used, we'll refund the unused months in full.
  • If more than 25% of features are used, but still within 2 months, a prorated refund for the remaining months will be issued.
• If your request is made after 2 months, you may be eligible for a partial refund of up to 40% of your total payment, based on remaining access and feature usage.
• No refund is provided for accounts that are suspended or terminated due to a violation of our Terms & Conditions.

Please contact us at [email protected] with your account email, purchase details, and reason for the refund request. We will review your request within 5–7 business days and respond accordingly.

Refunds do not automatically cancel your subscription. If you do not want to be charged for the next billing period, please ensure you cancel your subscription from your dashboard or contact support in advance.