Figmentor Refund Policy

At Figmentor, we want you to feel confident trying our tools. All paid plans include a 30-day money-back guarantee.

Paddle is the Merchant of Record for Figmentor sales. Paddle's Refund Policy applies to your purchase. Where this page and Paddle's policy differ, the higher level of buyer protection applies. Nothing here limits your mandatory consumer rights under applicable law.

If you change your mind within 30 days of your purchase (or the start of a new paid subscription period, where applicable), you are eligible for a full refund.

• Applies to monthly and yearly subscriptions.
• Applies to standard, promotional, and discounted plans alike.
• No usage-based restrictions. How much of your plan you have used does not affect eligibility within this window.

Refund requests must be directed to Paddle, our payment processor and Merchant of Record. You can request a refund by:

• Visiting paddle.net and selecting “Request refund”
• Using the “View receipt” or “Manage subscription” link in your Paddle purchase confirmation email
• Using the support link provided in your receipt or on your account’s billing page

If eligible, refunds are typically processed to your original payment method within 14 days of approval, in line with Paddle’s process.

If you experience a persistent technical issue or material defect that prevents you from using Figmentor as described, please contact us first at [email protected] so we can help resolve it. If the issue cannot be resolved, you may request a refund through Paddle as described above. Where there is evidence of a material defect, Paddle will handle the refund in accordance with applicable consumer protection laws.

You can cancel your subscription at any time from your dashboard or via Paddle to prevent future charges. Cancellation takes effect at the end of the current billing period and does not by itself issue a refund for the remaining time in that period.

A refund within the 30-day money-back window is a separate request made through Paddle. When a refund is approved, access to Figmentor for that purchase will end.